After watching the video on handling objections answer the questions below as comments posts.
Handling Sales Objections Video
1. What do you think was the most important point for handling objections mentioned in the video? Why?
2. Many experienced sales people feel an objection is nothing but an opportunity in disguise. Explain why you think this is.
3. If your wanted to attend a Lil Wayne concert and your parents said no, how would you handle their objections to going? Did the video give you some idea you might use? Explain.
Handling Sales Objections Video
1. What do you think was the most important point for handling objections mentioned in the video? Why?
2. Many experienced sales people feel an objection is nothing but an opportunity in disguise. Explain why you think this is.
3. If your wanted to attend a Lil Wayne concert and your parents said no, how would you handle their objections to going? Did the video give you some idea you might use? Explain.
46 comments:
1. Listening I think was the most important, because then after you listen to what their objection is you can act on it correctly.
2. They feel this way becuase when someone objects your product you can then ask why wont they buy it or reverse the objection.
3. If my parents said no, I would ask why not, and then when they told me I would be able to try to find away around their reason and make it so that I could go to the game.
1. Listening to the objections, because listening to the objections allows you to figure out how you are going to handle them, making you more equipped to give a better response.
2. By reversing an objection you can help persuade the customer even more to buy your product.
3. The video did give me some ideas, such as minimizing the cost of the concert, or outweighing the concert with doing something else that they wouldn't let me do.
1.i think the most important thing is you most know you product inside and out so you are prepared to handle any objections.
2.An objection gives you and opportunity to explain why you product s good or is to their liking and fits their neeeds.
3. I would say Lil wayne doesnt come here very often on concert and it is a one and a life time opportunity that i do not want to pass up.
1. The most important point is to listen and clarify and use the six objection tips he gave.
2. Because they can flip the customers objections and use it into a sale.
3. I would first ask why not, and then i would try to make the price seem lower.
1. I think the most important thing was to get all of the objections out in the open so then you know what they dont like and you can fix it.
2. I think that they think this because then they can fix the objection and get people to nuy.
3. I would find out why they dont want me to go and try and provide ways to fix that and reasons better why i should go
1.reversing it because even if you get it out in the open its still there and you need to change it.
2. becuase they feel a challenge to fix the objection.
3. i would not have to worry about them because im 18 and they cant do anything and i would go anyway
1. What do you think was the most important point for handling objections mentioned in the video? Why?
listening to the objection, because once you understand why the customer is not willing to make the purchase, you can use your knowledge of the product to try to reverse the customer's objections.
2. Many experienced sales people feel and objection in nothing but an opportunity in disguise. Explain why you think this is.
Sales people feel an objection is nothing but an opportuity in disquise because of the power and knowledge you can revieve from listening to the objection and turning it around into something the customer may reconsider.
3. If your wanted to attend a Lil Wayne concert and your parents said no, how would you handle their objections to going? Did the video give you some idea you might use? Explain.
I would ask why they didn't want me to go, and if money was an issue, there are many ways to find different tickets at different, lower prices.
1. I think breaking the objective down was, because from experience if you minimize an objection the objector is more willing to compromise.
2. If a salesperson can overcome an objection, it gives them leverage to make the sale.
3. I would ask more about why they said no, and then try to disprove the reasons they said no for.
1. I think the most important point in handling the objections is to reverse the objection. That way the customer will not object anymore.
2. Its a better chance to make a sale with a stubborn customer.
3. I would say that it will give me some social time and that I would return in a better mood.
1. I think testing the objection would be the most important point for handling objections because when you test their objections you can get a sense if they are really interested. If they are not interested, you know you don't need to waste your time tryign to sell to them.
2. I think it could be an opportunity becuase you can tell based on the objections if the customer really is interested or not. That way you can gage how much effort you need to put into the sale.
3. Using the video, I would use the test objection. Many times parents just make up reasons that a kid can't go somewhere, but if you test their objections, you can make see if they really have valid points that they are willing to back up.
1. The most important point of handling objections was, breaking the objective down because you have to know exactly what you are doing and how you are going to do it to get to the rest of the steps.
2. Many people experienced sales people feel and objection is nothing but an opportunity is disguise becuase
3. I would give my parents all of the pro's to going to the Lil Wayne concert and persuade them to say yes.
1.listening, b/c you MUST listen to fully understand the customers statement or objection
2.B/C you can question someones objections enough or be prepared for the objections in a way that they wont have anything to object to. The only question left would be are they ABLE to buy the product
3. YOu should ask why not and then respond w/ a statement that eases their trouble or problem w/ you going.
1. I think the most important point for handling objections meantioned in the video is to learn from them. This is because it will help you in the future.
2. an objection is an opportunity in disguise because if your product has a solution to to the objection, it has a greater selling force.
3. If my parents said no to me going to a concert, i would ask them why they wont let me go, then give them excuses for why thier reasons are wrong. The video helped, but thats how i've been doing it since forever.
1. The most important thing in handling objections was about that u ask if they have anymore objections so you can figure out if they are serious about them or looking to find a nicer way to say no.
2. You might think that because the customer may just be looking for a nicer way to get out of the sale without saying no.
3. I would ask why they said no, because just like in the movie the people tell you to ask for an explaination for the objection.
1) The most important point for handling objections mentioned is learn from this and reverse the objection.
2)Many salespeople feel an objections is nothing but a disguise because they accept it and move on. This experience helps them with the next potential customer.
3)I would try to persue them into saying yes. The video did give me some ideas such as reversing the objection.
1)saying you need to clarify what your saying. if you dont clarify people wont no what exactly yuour selling
2)I think it is because if people object you than you can prove them wrong by showing them what you have in store for them
3) I would say im going and tell them that i will die if i dont. I will tell them i have to go and ill be responsible and safe.
1. I think the most important thing about handling objections in the video was the part about you knowing your object and preparing for presenting your object to the customer who whats to buy that object. and also listening to the customer and getting all their objections out and then asking for more.
2. they might think that because when customers are objecting an object just becasue they dont know yet if they want to purchase that object and when the customers do that then they should continue asking about it and getting all the objections out.
3. if I wanted to go to a lil wayne concert and my parents said no, i would probably go figure out all the positive stuff and details about the concert and tell them everything i know about the concert so that they know what is going on and that might change their minds about letting me go to the concert if they know more about it and whats the facts are about it.
1. I think is reverse because its the only thing that change.
2. because customers are a challegene and salesperson gains experience dealing with it
3. i would not care i would still go no matter what.
1. I think the most important point is to clarify the objection, so you know how to respond
2. It gives salespeople the chance to sort out any problems that customers have by finding their objections.
3. I would complain until they let me go, no really any kind of technique to it.
1. Combating the objections. The customer will learn why there objection is an unneeded one, and you will get experience from doing so.
2. Because the seller can tell the customer why that objection is wrong, and can tell them more about the product.
3. I would handle it very well. I would probably combat there objection for not letting me go by saying that I’m 18 years old now, and can handle a concert.
Stuart Cook
3/2/10
1. Listening, because when you listen, you are than able to fully understand the reason for their objection and that makes it easier for the salesperson to counter that objection.
2. Because it enables the sales person to ask questions about the objection and now they know what to do to make their product sell.
3. I would listen to why they have that objection than I would tell them why I thought they were wrong.
1. I think the most important point was reversing the objections , because it gives the customer a reason not to keep to that objection so they don't have objections to buying the product.
2. It's an oppurtunity in disguise because those customers are more of a challenge, so the salesperson gains more experience when dealing with objections.
3. I would try to test the objections and make sure they aren't false. Yes it did, because I never thought customers were just going to make false objections so they can have a reason not to buy the product.
1. The most important point for handling objection is to clear the objection and know how to respond to it.
2. It gives salespeople the chance to sort out any potential barriers that might prevent the customer from buying the product.
3. What I would do is still go regardless what they think because I am the one who has to pay the ticket price.
1.The most important point was to see what the customersojective is is buying the product.
2.This is because it is giving you the oppurtunity to show the customer
3.I would be very upset but i tryed to weigh my options tio make them let me go b using a pstitive reason and no it did not.
i didnt understand this video very well.
1. I believe the most important point was to test the objection. I believe this because if someone says something they dont like but it doesnt make sense or it wont help your product you are just wasting your time by moving on.
2. I believe objections can only help your product if someone tellls you your product isnt that good and how to fix it. Your product has a better chance of not failing and helping the customers wants and needs.
1. ask the customer for more objections, that way you can see if they are wasting your time or you can get them all out of the way.
2.because it gives you a oppurtunity to convince the customer that your product is what they need and it can get past all their objections
3. i would answer all their objections with reasonable logic, not really.
1. I think the most important point was getting all the objections out. if you dont know a customer's objections then you have no way of fixing your product.
2. Because when people complain or have issues with a product, this is an opportunity to make it better and really improve the product.
3. I would try and convince them to say yes by presenting all the positive things about going to the concert. and ways that i could fix their objections.
1. Asking to get all the objections out before hand, because this means the customer can not surprise you or counter anymore of your selling points.
2. An objection is by deffinition anything the customer dislikes about a product, so if you know what they dislike, you can improve and make more revenue.
3. We'll this would probably never happen to me because I absolutely despise his 'music', but I would turn my parents objections around.
1.To make a sale. People want to buy your product if they have all their objections fixed.
2.When someone objects a product it gives you te opprotunity show them that the product really does work as good as it should.
3. I would ask them why. Yes, I could reverse the objection.
1.) The best way to handle objections is to ask the customer if they have any more. This is important because the customer has to commit.
2.) Some sales people feel this way because no one is going to agree to buy a product the first time someone asks.
3.) I would continue to ask until they let me, or threatened to ground me. But if I had to use ideas from the video I would ask if they had anymore objections.
1. Challenging the objection, so you can justify your product.
2. Because if people have an objection that means they could be seriously considering the sell.
3. I would probibly just go with a friend. Not really
1. I think the most important would be to test the objections because that actually proves if the customer has a problem or if they are just making one up.
2. Objections can be opportunities because if they don't like one product it gives you a reason to show them a new/different one they they may be interested in.
3.I would tell them who I am going with, that I would pay for the ticket myself and that I would call to check in with them if they wanted. The video did help a little, just the basic idea of hearing objections then figuring out a way to compromise.
1.how to present a product........because it was telling you some steps on how to do it
2.because its probaly an example of something
3.i would keep asking why i cant go.......no.....because i would have got on their nervs and eventually they would have let me go
1. i think the most important objection was outweighing the objection. i feel that if some one would do the extra work and make the product even better more would buy it.
2.People probably think this because the objection is telling you everything you should or can do to make the product better and this gives you an oppurtunity to do that.
3. If my parents said no i would list all of the benefits and good factors.
1.how to present the product because it will tell the customer more about it and make them more willing to buy it
2.because an objection is just another reason not to buy a product so its putting off the fact that you dont want somthing
3.i would say how many people were going and tell them a parent was going so they think it would be ok to let me and not really
1. I think challenging the objection was the main important thing because you want to see if the people will want to buy your product and your trying to persuade them to do so.
2. Because if you are presenting your new product to the new customers, and they say no to it, then you need to be prepared as what to do next to make the customer want that.
3. Yes because even though they had said no, you have to listen and talk to them about the things how you can handle yourself at the concert and such forth...
1) The most important point was where you ask until you receive all of the objections the customer has. This way you can make the most out of fixing the product in order to selling it.
2)The objection gives the sales people the opportunity to understand why the customer did not want to buy the product and fix the problem so that the next customer will buy the product.
3)I would ask why they objected and then counter their reason for not letting me go to the concert. So yes the video was similar to what I would do.
1. I think the most important point for handling objections in the video was reversing the objection because that is what will get the customer to buy the product.
2. I think this means that if a customer has an objection, it can turn into an opportunity after the sales person reversing the objection.
3. I would ask why they aren't letting me go and give them reasons why I should be able to go and reverse the objection, like the video said.
1. I think the most important part of handling objections was when you test the objections and decide whether the customer really likes your product or if they're just givng you an answer to leave you alone.
2. Salespeople probably see this as an oppurtunity to debate and inform the customer on the real abiltiy and purpose of the product. They have more of a chance to get their attention and persuade them if they are initally opposed.
3. First, I would ask why they don't want me going and decide if there is anything I can do to change their mind and help their concerns. Now that I know how to handle objections, it will be easier to follow the steps and handle teh situation.
1. I think the most important part was reversing the objection. This way you can explain to the customer that the very reason they dont want to buy the product is the same reason they should be the product.
2. Because they can use that objection in their favor and win the customer over buy explaining that the objection is actualy a reason they should get the product.
3. Well it would depend on how much I wanted to go. If I wanted to go really badly then I would try and find out why they didnt want me to go and explain to them that those reasons might not be valid.
1) to correct want is wrong so that the customer will buy the product.
2) they could fix what the customer feels is wrong about the product thus closing the sale.
3) i would simply tell them if they let me go i would clean my room for 2 months and help more around the house.
1. I think that the most important point for handling objections was being able to turn an objection around. I think that this is the most important because if a customer cant object your product, then they only really have the choice to buy it or say no, so that they are not wasting your time.
2. An objection is an opertunity in desguise because you can turn the objection around, and say that thats why they need the product.
3. If i wanted to go to a lil wayne concert and my parents said no, i would say that if they didnt let me go i would go anyways by taking her car. If she said yes then i would have to steal her car.
1. Minimize Objections. You will avoid all the other steps together.
2. You will be able to find things out about the customer and get them into a sale.
3. I would try to minimize them and work something out. Yes.
1. Getting the objections out. The customer might only have a few objections, so you can ask them what they are and handle them one at a time.
2. An objection might be another reason to buy the product, so you must listen to all of them.
3. I would ask them what their objections were, then test/ challenge them one by one. Yes the video did give me some ideas, like the ones above.
1. I thought that the most immportant strategy for handling customer objections was to get all of them out of the way, it is the most sure fire way of convincing the customer to buy a product without raising negative emotions from the customer.
2. Because if the customer does not make any objections to the product, they have literally no interest in the product whatsoever. But if the customer has an objection, the salesperson has a chance to counter the objections and than convince the customer to buy the product.
3. I would ask my parents what they would have wrong with it, and for each of their objections I would have a counter or I would find some way to compromise with them about the argument, and once they had no more objections, I would try to make the deal better for them, such as coming home earlier or allowing them to pick me up from there at a predetermined time.
1. The most important point was getting all objections out. This is important because objections are what keep you from a sale and if you get all the objections out then you can focus on making the sale so you arent wasting your time.
2. Some sales people think of objections as a good thing because you can take there objections and interpret it to determine a want or need that customer might have
3. If they said no i would test there objection by asking why they said that. If its not a good reason for me to not go then i can propose something to fix the problem they have with me going
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